THE BRIEF/INSTRUCTIONS M+, Hong Kong’s new museum of visual culture in Tsim Sha Tsui, will open to the public on Friday, 12 November 2021. The premises comprise a cultural institution with museum functions focusing on 20th to 21st century visual culture, and an exhibition centre with focus on arts and culture and creative industry. It also recommended to develop the district as a low-density development with ample open space embracing a vibrant harbourfront for public enjoyment and closely connected with neighbourhood community. To realize the West Kowloon Cultural District’s (WKCD) vision, the Management Committee also recommended that the Government adopt timely measures to enhance the development of cultural software and human ware in Hong Kong. The WKCD currently directly employs several hundred cleaning and catering staff. These staff are involved in routine out-of-hours cleaning operations in the various venues and offices and there are also several cleaning staff employed throughout the day to clean and clear premises after use. The main role of the catering staff is to provide hospitality services in the café and to run the on-site staff restaurant. The standard of work provided by both services is reasonable but there have been some complaints recently about the standard of cleaning and quality of food provided. There is a general feeling that quality could be better in such a high-profile building. There is also little co-ordination between the services. There has been a recent incident where a venue was used and catering provided and then on completion of the event, refreshment was delivered for the next event due to take place. The cleaners then arrived to clean the venue and contaminated the food provided for the next event. The WKCD is considering entering into a contract with an external service provider with the aim of improving the standards of both services. Cleaning standards are extremely important in this building, especially the spread of current pandemic of COVID-19 still developing and budgets are tightly monitored. Following from the above criticisms, the Management Committee of WKCD is now considering measures (i.e. the appointment of an Facilities Management consultant) that could advise the outsourcing of cleaning and catering services in the M+ Museum. As the newly appointed Facilities Management consultant for WKCD, you have been asked to prepare a report to the General Manager of the Facilities Management Department in the WKCD to advise them on their options for outsourcing the cleaning and catering functions. Your report is likely to consider, but is not limited to, the following: Discussion on the key attributes for the Management Committee to consider in the outsourcing of cleaning and catering services in the M+.(30 Marks)Evaluation and discussion on steps the WKCD could put in place for the successful outsourcing of cleaning and catering services in the M+ (50 Marks)Description on potential changes caused by COVID-19 in the delivery of cleaning and catering services in the M+. (10 Marks)Overall presentation – communication skills; appropriate formatting of report; quality of references using the Harvard style and free from plagiarism. (10 Marks)Learning Outcomes Assessed (from the Module Descriptor, available on Blackboard):LO1 Develop an overview of the role of the facilities manager with a view to participation in corporate activity at strategic, tactical and operational levels. LO3 Apply relevant management, customer service, business continuity and compliance approaches to the management of facilities. In your discussion for each question i.e. 1, 2, and 3, you are expected to clearly identify all the main points. Table 1 p. 4 provides additional information on how your work will be graded. To assist you with completing this work, 03 reports with varying marks classifications have been presented in Blackboard under the folder tilted ‘ ……’ You are reminded not to reproduce or plagiarise this material.
RELEASE DATES AND HAND IN DEADLINE Assessment Release date: [22/11/2021] Assessment Deadline Date and time: [25/02/22; 23:59] Please note that this is the final time you can submit – not the time to submit! Your feedback/feed forward and mark for this assessment will be provided on [31/03/2022, Blackboard]
SUBMISSION DETAILSThe required word count for this assignment is 2500 words. This is subject to a + or – 10% compensation. In other words, if the assessment length is 2500 words, submissions between 2250 and 2750 words would be acceptable. You will need to be careful in the way you use the word count to support key arguments and facts in your report. Where possible, supplement information with material contained in the appendices. The assignment must be submitted through Turnitin that would allow the module tutor to check for improper use of sources or potential plagiarism by scanning through numerous databases. You need to complete and attach the Coursework Cover Sheet p. 5 as first page of your submission.Presenting coursework for assessment Your written assignments must be presented in the following format: It must be word-processed in 12-point Arial font. Line spacing should be 1,5 linesIt must be black text on a white or ivory backgroundAll pages must be numberedMargins must be as follows: Top: 2.54 cm, Bottom: 2.54 cm, Left: 2.54 cm, Right: 2.54 cmIt should not contain your name(s)The number of words (excluding the front cover, title page, contents page, executive summary, reference list, bibliography or appendices) should be stated at the end of the submission.The following file-naming convention should be used for submissions of BN3040 assignment. [Module code] [Assignment title] [Student number] i.e. [BN3040] [Outsourcing of FM Services] 
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Table 1: General Assessment criteria BN3040 Assignment
Less than 49%
General Guide to the Assessment CriteriaANALYSISSYNTHESIS & CONCLUSION
The report is based wholly on some sort of superficial theoretical knowledge about the different issues under discussion. It is difficult to ascertain the standpoint of the students on the relevant issues. Relevant research materials have not been applied to discuss the issues. Unable to examine material and present ideas in logical fashion. Report is mainly descriptive focusing on some irrelevant disjointed issue on the topic. Most of the critical issues are presented in bullet points. The report lacks logicality and coherency. The report has been written in such a way that it does not present any fresh or new ideas about the issues under discussion. The reader remains unconvinced of the cogency of the ideas presented. There is lack of coherency and presentation on the facts and arguments. Lack of sound professional advice on the way forward. Structure, grammar, citation, and referencing are poor.
The report demonstrates fair knowledge base on some of the critical issues about the outsourcing of cleaning services in the NHS. The student has applied some relevant research material to articulate and discuss the critical issues. The ideas are poorly structured and presented. Little evidence of relating the discussion to the scenario described in the assignment brief. Evidence of synthesis of literature to discuss issue of outsourcing as stated in the assignment brief. The output is presented in such a way that the author’s position is only stating to be clear. Some professional advice on the way forward, however, this is not based on sound argument and literature.
The report demonstrates a strong knowledge base that is supported with relevant literature. The student’s standpoint is clear, and there is some evidence that it is supported with relevant literature. There is also thorough understanding of the issues under investigation i.e. attributes to consider in the outsourcing of cleaning, etc Some examples are given to highlight the issues discussed in the body of the report. Author can link the different issues in the report in a succinct fashion. The discussion is connected to the scenario in the assignment brief. The salient issues are discussed and evidenced in the report. The output includes sound new ideas on the outsourcing of cleaning services in the NHS. It contains sound judgement and positioning on the issues. The professional advice provided to the Government is drawn from the issues discussed in the body of the report.
In addition, can discuss and highlight limits in the knowledge base of outsourcing/in-house debate. The discussion is supported with some practical lessons on the issues under investigation. Key text and other relevant sources are used throughout the discussion. The author’s standpoint is clear and are supported with relevant literature. The report contains a clear and authoritative critique of relevant literature from wide variety of sources. The report is presented in such a way that the reader can establish clear connection between the different sections. The different issues covered in questions 1, 2, 3 are linked and discussed in-depth. There is also clear connection between the discussion and scenario being discussed. In each section, there is evidence of the author bringing together the salient points to highlight the issues. Novel comments to critique the issues. The output includes well developed new ideas on outsourcing with cogent evidence that the analysis is appropriate It provides sound conclusion on the way forward with the outsourcing of cleaning services in the NHS. The author shows confidence in their ability and indicates the capacity to think autonomously in complex and demanding and practical situations. The structure, grammar, citation and reference list are well presented.
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